Store Policy

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Welcome to RoketBrothers Store. These terms and conditions outline the rules and regulations for the use of RoketBrothers Store's Website, located at www.roketbrothers.com.

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By accessing this website, we assume you accept these terms and conditions. Do not continue to use RoketBrothers Store if you do not agree to take all of the terms and conditions stated on this page.

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Section 1: General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information), may be transferred unencrypted and involve:

(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.

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Section 2: Payment Terms
All payments must be completed prior to the shipping of goods. RoketBrothers Store retains the right to withhold delivery until full payment has been processed and received.

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Section 3: Warranty, Return & Refund Policy
For warranty claims, returns, or refunds, customers are required to contact RoketBrothers Store to complete an RMA (Return Material Authorization) form.

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For Returns & Refunds Only:

Time Frame: Customers have a 14-day window from the date of delivery to initiate a return or refund.

Condition: All products must be returned in their original condition, with packaging intact, to qualify for a return or refund.

Restocking Fees: A restocking fee of 15% applies to all returned items.

Refund Method: Refunds will be issued to the original method of payment upon the successful receipt and inspection of the returned products.

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Section 4: Product Information
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

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Section 5: Personal Information and Privacy
Your submission of personal information through the store is governed by our Privacy Policy. In compliance with the General Data Protection Regulation (GDPR), we ensure that your private data is processed lawfully, fairly, and transparently, without adversely affecting your rights. You have the right to access, correct, transfer, or have your personal data deleted at any time. For requests regarding your personal data under GDPR, please contact us at store.roketbrothers@gmail.com.

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Section 6: Delivery Times & Product Conditions

Delivery times may vary according to the country the customer is located in. All deliveries are set up as express deliveries and will normally reach the destination within a couple of days. All deliveries are provided with a tracking number, which will be shared with the customer after the shipment of the goods. RoketBrothers Store commits to providing timely updates and support in tracking your orders.

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RoketBrothers Store cannot be held liable for any goods that arrive damaged, broken, or with packaging that is torn or compromised. Should you encounter such a situation upon the arrival of your order, we urge you to promptly photograph the condition of the items and their packaging. Please reach out to us without delay through our email at store.roketbrothers@gmail.com or via the contact section on our website. Immediate reporting with photographic evidence will enable us to address and resolve the issue as swiftly as possible.

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Section 6: Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the European Union.

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Section 7: Changes to Terms and Conditions
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

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Contact Information
For any questions regarding these Terms and Conditions, please contact us at store.roketbrothers@gmail.com.