Shipment, Warranty & Return

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For warranty claims, returns, or refunds, customers are required to contact RoketBrothers Store to complete an RMA (Return Material Authorization) form.

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For Returns & Refunds Only:

Time Frame: Customers have a 14-day window from the date of delivery to initiate a return or refund.

Condition: All products must be returned in their original condition, with packaging intact, to qualify for a return or refund.

Restocking Fees: A restocking fee of 15% applies to all returned items.

Refund Method: Refunds will be issued to the original method of payment upon the successful receipt and inspection of the returned products.